Returns Policy

Before dispatch

If the carton has not left the warehouse, you can cancel within 48 hours of ordering for a full refund.

After dispatch

Once the order is in transit, we do not accept change-of-mind returns. Refunds or replacements apply only if the carton is lost or arrives damaged, and you report it within 48 hours of the carrier exception or delivery. Fulfilled orders include transit cover through to delivery or a documented carrier exception.

How to report

Message us on the Contact page with your order number, tracking status, and photos if the carton is damaged. Support replies 24 hours a day, 7 days a week.